Refund Policy
Manufacturing Defects
If you didn’t like the size or the color, found a defect, realized that you placed your order in haste, or for any other reason want to cancel your order or a part of it, we will gladly accept a return.
The following conditions must be met for the return and the refund:
Return and Refund Conditions
We value your loyalty, and your satisfaction is our top priority. Our exchange and refund policy is designed with your needs in mind, providing flexibility and assurance while always adhering to local government regulations.
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The item hasn’t been used
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The item maintains it’s original condition: no signs of wear on the jewelry, the tag is still attached, the packaging is intact.
You have the option to:
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Exchange the item(s) within a 30-day timeframe
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Receive a Refund within 7 days, which will be issued to the original payment method.
Sale & Promotional Items: Items purchased at reduced prices during our sales or promotional periods can be exchanged within 3 days of purchase but no refund will be provided.
1. Return process
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Email yonamme.ae@gmail.com with your order number
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We will respond with the list of all return options based on your location.
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We will subtract the return shipping cost from your refund. In case of a confirmed defect in the jewelry, the return ships for free.
2. Refunds
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The refunds are issues to the same credit card used for the original purchase.
You should receive your refund within 10 calendar days from the date we receive your return. Please check with your bank if it’s taking longer.